Unifying front-end procurement with complex supply-chain logistics
ForceFolks unified a global B2B distributor's commerce infrastructure, orchestrating end-to-end order management across Commerce Cloud, Service Cloud, and a legacy ERP via MuleSoft — eliminating cross-platform inventory friction and scaling fulfillment.
Key takeaways
- Commerce Cloud + Service Cloud + ERP unified into one B2B order-management flow via MuleSoft.
- Salesforce products: Commerce Cloud, Service Cloud, MuleSoft.
- Measured results: 40% faster order fulfillment; 50% fewer order-status calls; 99.8% cross-system order sync.
- Delivered as a full-lifecycle delivery over 6 months.
At a glance
| Attribute | Detail |
|---|---|
| Industry | Logistics & Transportation |
| Company size | Enterprise — $1.5B revenue, 6,200 employees |
| Salesforce products | Commerce Cloud, Service Cloud, MuleSoft |
| Services provided | B2B Commerce Implementation, Enterprise Integration, Architecture Consulting |
| Systems integrated | Infor M3 ERP, Manhattan Associates WMS, CyberSource payment gateway |
| Delivery model | Enterprise Multi-Cloud Delivery Pod |
| Team | 1 B2B Commerce Architect, 2 MuleSoft Developers, 1 Service Cloud Specialist, 2 Core Platform Developers, 1 QA Automation Lead |
| Timeline | 6 months to global launch |
How ForceFolks built it
Every ForceFolks engagement runs the same architectural lens — ingest, ground, orchestrate, and write back to systems of record.
[Data ingestion] → [Salesforce core / Data Cloud layer] → [MuleSoft API & orchestration] → [Target systems & ledgers]
- B2B accounts place orders against contract parameters in the Commerce Cloud portal.
- CyberSource validates payment authorization in real time before checkout completes.
- MuleSoft intercepts the completed basket and creates orders in Infor M3 ERP.
- Fulfillment data flows instantly to Manhattan Associates WMS to allocate picking schedules.
- Service Cloud synchronizes order milestones for agent visibility into the shipment lifecycle.
- Status changes trigger transactional notification updates to client teams automatically.
Measured results
- Adoption: 95% operational adoption across support desks and fulfillment in 4 weeks.
- Data fidelity: 99.8% order-sync match across storefronts, support, and ERP.
- Cycle time: order-fulfillment time down 40% by optimizing warehouse data flow.
- Cost: order-status support calls down 50% through automated notifications.
- Time-to-value: significant capacity and efficiency gains within 180 days.
- Accuracy: 100% accuracy across SKU allocations and multi-tier pricing.
Frequently asked questions
How do you unify Commerce Cloud, Service Cloud, and an ERP for B2B orders?
Can B2B commerce automation reduce order-status support calls?
Yes. Automated transactional notifications dropped order-status calls 50%, while end-to-end order sync reached 99.8% across storefront, support, and ERP.
How much faster is fulfillment with a unified order-management architecture?
Order-fulfillment time fell 40% for this 1.5 billion dollar distributor by streamlining warehouse data flow between Salesforce and the WMS.
Related services, clouds & case studies
Want results like this for your Logistics & Transportation program?
Tell us where you are and where you need to be. ForceFolks scopes a senior, architecture-led engagement — fixed-scope project, managed delivery pod, or staff augmentation — mapped to your outcome.