Agentforce Pricing: Credits, Licenses and a Cost Calculator
Agentforce pricing depends on the charging model and the work an agent performs. The ForceFolks Agentforce Cost Model separates Flex Credits, customer conversations and employee access. A standard action calculates to $0.10 at the displayed credit rate. Use the calculator to compare eligible options before adding CRM licenses, data services and implementation.
By ForceFolks · . Vendor prices checked October 6, 2026. Your contract determines eligibility and charges.
Agentforce costs at a glance
- Flex Credits
- $500 per 100,000 credits
- Standard action
- 20 credits, calculated as $0.10
- Voice action
- 30 credits, calculated as $0.15
- Conversations
- $2 per eligible customer conversation
- Employee access
- $5 per user per month, plus Flex Credits
- Employee add-on
- $125 per user per month for eligible Sales, Service and Field Service use
Agentforce pricing models: what does each charge cover?
The selected Agentforce product determines whether the charge covers actions, customer conversations, resolved requests or employee access. These units are not interchangeable. ForceFolks checks the workflow and contract before comparing models. The table summarizes selected published options, not every available Salesforce product or regional offer.
| Option | USD list price | Scope to confirm |
|---|---|---|
| Flex Credits | $500 / 100,000 credits | Actions and other metered usage follow the applicable rate card. |
| Conversations | $2 / conversation | Customer-facing agents. This is a different org pricing choice from Flex Credits. |
| Agentforce User License | $5 / user / month | Employee access requires Flex Credits and provides limited CRM-object access. |
| Sales, Service or Field Service add-on | $125 / user / month | Unmetered eligible employee usage, not unlimited external-customer conversations. |
| Industries add-on | $150 / user / month | Check the selected industry product and agreement. |
| Help Agent Resolutions | $2 / resolution | A separate outcome-based product, not a synonym for a conversation. |
Sources: Salesforce Agentforce pricing and the official Agentforce rate cards. Prices can change. Obtain a quote for product eligibility, billing commitments, discounts and additional consumption.
Estimate Agentforce cost for a defined workload
Use customer mode for an illustrative customer-facing workload, or employee mode for internal users. The calculator shows gross charges before included credits and discounts. It does not combine mutually exclusive org models. Lowest modeled cost only matters after Salesforce confirms both options cover the same work.
ForceFolks Agentforce Cost Calculator
Example: 1,000 conversations and four standard actions each use 80,000 credits. Gross credit usage is $400/month or $4,800/year. The alternative conversation model is $2,000/month or $24,000/year, if eligible. These amounts are not added together.
Prices checked October 6, 2026. Input values stay in this tab and are not saved or sent. Annual figures assume the same usage every month.
Flex Credits versus conversations: where is the crossover?
At the stated standard-action rate, 20 actions cost $2. That equals the displayed conversation price for one eligible customer conversation. With 1,000 conversations and four standard actions each, the modeled charges are $400 or $2,000. These are alternative calculations, not two fees to add together.
| Standard actions per conversation | Gross Flex Credit cost | Conversation model | Difference |
|---|---|---|---|
| 1 | $100 | $2,000 | $1,900 lower with credits |
| 4 | $400 | $2,000 | $1,600 lower with credits |
| 10 | $1,000 | $2,000 | $1,000 lower with credits |
| 20 | $2,000 | $2,000 | Same modeled amount |
| 30 | $3,000 | $2,000 | $1,000 lower with conversations |
The chart assumes standard actions only. Voice and other usage types have different rates and eligibility. Retries can also add activity. Measure the actual workflow and use the current Flex Credits rate card before choosing a contract.
When does an employee add-on make sense?
For one employee, $5 access plus 1,200 standard actions calculates to $125 per month. That is an arithmetic crossover with the displayed $125 add-on, not proof of equal features. Compare access rights, eligible actions and existing subscriptions. Do not apply this calculation to external-customer agents.
The employee calculator therefore presents the two amounts separately. If your staff already have an eligible add-on or edition, another subscription may duplicate coverage. Confirm the actual product assignment and contract before multiplying a headline price by employee count.
What do Core, Advanced and Max include?
Salesforce announced Core, Advanced and Max editions on September 3, 2026. The table uses published Sales edition prices and annual org-level Flex Credit allowances. An org allowance is shared capacity, not a separate monthly allowance for every seat. Industry editions and regional agreements require their own quote.
| Sales edition | USD / user / month, billed annually | Flex Credits / org / year | Standard actions if all credits were used for these actions |
|---|---|---|---|
| Core | $195 | 500,000 | 25,000 |
| Advanced | $395 | 1,000,000 | 50,000 |
| Max | $550 | 2,750,000 | 137,500 |
Sources: Salesforce Sales pricing and the September edition announcement. The last column divides annual credits by 20. Other eligible usage can consume the same pool. It is not a promise of free monthly capacity.
Existing customers should use their contract and renewal quote, not assume a new-buyer package applies. Compare broader license costs in the Salesforce pricing guide or the HubSpot versus Salesforce cost model. Historical edition prices remain in the price-history guide.
How should you estimate and control Agentforce cost?
Start with one testable workflow and a human escalation path. ForceFolks uses representative tasks to estimate actions, retries and data access before a wider rollout. Track useful outcomes alongside consumption. A cheaper interaction is not valuable if it produces an incomplete answer or more support work.
- Select one workflow and define a successful result.
- Count actual actions, retries and the standard or Voice mix.
- Test approved data access without unnecessary queries.
- Compare resolved tasks and quality with the baseline process.
- Set usage alerts and review contract charges. Alerts are not automatic spending caps.
- Track org-level annual allowances separately from the gross usage forecast.
For example, 5,000 conversations with ten standard actions each consume one million credits. The displayed gross rate calculates to $5,000 per month. This excludes allowances, discounts, Voice, data services, licenses, implementation and support. It is an illustrative calculation, not a ForceFolks quote.
Compare your forecast with observed workflow usage
The ForceFolks usage worksheet keeps planned and observed values separate for one workflow, org and reporting period. It complements the calculator; it contains no customer measurements, prefilled savings or automatic bill calculation.
- Record the workflow, environment, dates, time zone and billing model. Use matching units and scope on both sides of the comparison.
- Keep standard actions, Voice actions and other metered work separate. If retry actions are already in an action total, record them as a subset rather than adding them again.
- Attach a reference to your usage evidence. Salesforce describes Digital Wallet usage monitoring, but an org total is not automatically a measurement for one workflow. Leave unavailable values blank and explain any allocation.
- For matching numeric units, subtract planned usage from observed usage and explain the difference. Compare useful outcomes and human escalations separately from consumption.
Download the blank Agentforce usage-reconciliation worksheet (CSV). Duplicate it for another workflow or billing model. Enter zero only when it was observed or deliberately forecast; a blank is not zero.
Check the applicable Agentforce rate card and contract before converting usage into charges. Keep allowance balances, discounts, Data 360, CRM licenses and delivery costs separate. Do not add alternative conversation and Flex Credit charges for the same work.
Complete the file privately; this page does not upload it. The original worksheet uses the existing ForceFolks reuse terms, not a new license for Salesforce material. For financial-outcome assumptions, use the separate Salesforce ROI measurement worksheet.
Our Agentforce support-automation case study explains the delivered workflow and measured results. It does not establish a universal Agentforce license cost. For platform context, read what Agentforce does and the Data Cloud overview.
Method, downloads and limits
The ForceFolks Agentforce Cost Model records dated official prices and original arithmetic examples. It uses gross list charges before contractual allowances or discounts. Calculator inputs remain in your browser and are not stored. Downloaded files contain the public observations and examples, never visitor inputs.
This is a planning tool, not a Salesforce quote. Data 360 usage, additional services, implementation and ongoing support can change the total. The calculator does not subtract annual credits automatically because their remaining balance and other usage are specific to your org.
Agentforce pricing FAQ
How much does Agentforce cost per conversation?
Salesforce lists Conversations at $2 per eligible customer conversation. Help Agent Resolutions use a separate outcome-based model. With Flex Credits, the number and type of actions determine usage cost. One conversation can trigger several actions. Confirm the workflow and billing definition before comparing those amounts.
What are Agentforce Flex Credits?
Flex Credits are units for metered Agentforce work. The reviewed rate card lists 20 credits for a standard action and 30 for a Voice action. Other usage types have their own multipliers. Check the applicable rate card, included balance and contract rather than treating every request as one action.
Can we use conversation and Flex Credit pricing in one org?
The official pricing FAQ says these models are not supported together in the same org. Moving from Conversations requires a discussion with Salesforce about the existing products. The ForceFolks cost model compares alternatives. It does not add conversation charges to credit charges for the same modeled activity.
Does the $125 add-on cover unlimited customer-facing agents?
No. The quoted add-on describes eligible employee usage for the selected products. It is not unlimited external-customer conversation coverage. Check your employees' assigned licenses and the use case before comparing it with metered access. Existing edition entitlements may already cover some work that a new subscription would duplicate.
Does Data Cloud add to Agentforce cost?
Salesforce's learning guide explains the Data 360 enablement requirement. Enablement and a full customer-data implementation are different decisions. Additional connections, data preparation and consumption may add cost. Scope those requirements separately and check product entitlements. The gross action calculations on this page exclude data-service charges.
Can we try Agentforce before a production rollout?
Salesforce lists Foundations at $0, subject to product eligibility and entitlements. A limited prototype can test the workflow and measure usage before a wider decision. Free access does not mean a finished implementation is free. Include delivery, data preparation and ongoing usage in the production plan.
Can ForceFolks estimate our Agentforce implementation budget?
ForceFolks can scope a test workflow, measure representative activity and separate vendor charges from implementation work. Share your agent users, task volumes, data sources and escalation requirements. The estimate depends on those details and the selected contract. Our implementation service is quoted on request, not priced by this calculator.
Plan an Agentforce cost and delivery assessment
Describe the workflow, expected task volume and data sources. ForceFolks will help scope representative tests and implementation needs.