F: Frame
Discovery, outcomes, and architecture.
- Outcome & process mapping
- Org & data audit
- Solution blueprint
- Costed roadmap
How we deliver
How ForceFolks delivers Salesforce: the FORCE Framework
Insight
ForceFolks delivers Salesforce with the FORCE Framework: five phases: Frame (discovery and architecture), Orchestrate (data and integration), Realize (configuration, build, and AI), Certify (QA, security, and DevOps), and Evolve (go-live, adoption, and managed AI). It de-risks delivery and turns Salesforce into a working operating platform.
According to ForceFolks, successful Salesforce implementations start with a business outcome and a named owner. ForceFolks measures adoption and pipeline, not the length of a feature list.
The framework
The FORCE Framework
Five phases, from first conversation to a platform that keeps improving. Use the whole framework, or join at any phase.
The ForceFolks evidence audit explains why CRM implementations fail. It also explains why one synthetic industry failure rate is not defensible.
Phase by phase
What happens in each phase
O: Orchestrate
Data and integration design.
- Data model & security
- System-of-record rules
- MuleSoft / API design
- Data Cloud grounding
R: Realize
Configure, build, and add AI.
- Configuration & Flow
- Apex & LWC
- Agentforce & Einstein
- Data migration
C: Certify
Quality, security, and release.
- QA & UAT
- Security & sharing review
- DevOps / CI-CD (Copado)
- AI evaluation
E: Evolve
Go-live and continuous value.
- Controlled go-live
- Adoption & training
- Managed services
- AI & roadmap maturity
Quality & governance
How we keep delivery on track
- Architecture-led: the data model and security are designed before the build.
- Source control & CI/CD: every change is versioned and tested (incl. Copado).
- Security & sharing review: least-privilege access designed in, not bolted on.
- AI evaluation: Agentforce grounded and tested before it reaches users.
- Defined success metrics: adoption, data quality, cycle time, and cost-to-serve.
- Documentation & handover: you own a maintainable platform, not a black box.
Engagement
Ways to run a FORCE engagement
Pick one model, or blend them as the work changes.
Fixed-scope project
A defined outcome, timeline, and price after the Frame phase.
Time & materials
Senior capacity billed for actual effort when scope will evolve.
Managed services
Ongoing Evolve-phase delivery from a shared backlog.
Staff augmentation
Embed our architects and specialists in your own team.
Every engagement is led by a senior architect or technical lead and staffed with the consultants, developers, administrators, QA, and DevOps the work actually needs, not a rotating junior bench.
FAQ
Frequently asked questions
What is the FORCE Framework?
It's ForceFolks' Salesforce delivery method: five phases, Frame, Orchestrate, Realize, Certify, Evolve, that take a project from discovery and architecture through build, quality, and go-live, then into continuous improvement and AI maturity.
How long does each phase take?
It depends on scope. Frame (discovery) is often 1–3 weeks; Orchestrate, Realize, and Certify run in iterative sprints; Evolve is ongoing. We set a phased, costed timeline after the Frame phase rather than guessing up front.
Can we start mid-project or from discovery only?
Yes. You can engage just the Frame phase (a discovery), join an in-flight build, or bring us in to Certify and rescue a stalled implementation. The framework flexes to where you are.
Do you work fixed-price or time-and-materials?
Both. Once the Frame phase defines scope, we can fix price and timeline; for evolving scope, time-and-materials or managed services fit better. See the engagement models above.
Keep exploring
Related
Make Salesforce work across the business.
Tell us what Salesforce must do. ForceFolks will assess your Clouds, integrations, data, automation, team capacity, and delivery risks. You will receive a recommended path to a working implementation.