Salesforce implementation methodology: the FORCE Framework

The FORCE Framework is our five-phase delivery method: Frame, Orchestrate, Realize, Certify and Evolve. It connects discovery, data and integration design, development, release testing and support. Each phase has agreed outputs and review points, so your team can check progress against the work it approved.

Phase length depends on the systems, data, integrations and approvals involved. Discovery establishes a delivery plan, while design, development and testing can run in repeated cycles. Your plan should include client review time, migration rehearsals and release dependencies. Ongoing support has a separate scope and agreed priorities.

Yes. You can begin with a Salesforce discovery assessment or ask for a review of an unfinished implementation. An existing build needs a check of its configuration, code, data and documentation first. That review identifies what can stay, what needs repair and what must pass before launch.

Both models are available, with pricing quoted for the agreed scope. A defined deliverable can suit a fixed-scope project. Work with changing priorities can suit time and materials or Salesforce managed services. The proposal should explain assumptions, review points and how scope changes affect cost.

Discovery maps the business outcome, current processes, system responsibilities and delivery constraints. Your team reviews the proposed architecture and a roadmap before the build starts. Useful inputs include system diagrams, data samples, process owners and known problems. Share sensitive production records only through an agreed secure channel.