Sales Cloud
Use Sales Cloud to manage leads, opportunities, forecasting and the sales process.
Salesforce Clouds
Salesforce Clouds ForceFolks implements and supports
Insight
ForceFolks implements and supports Salesforce Clouds for different business processes, with MuleSoft integration where the system landscape needs it. Compare the product pages, then identify the shared data and responsibilities across your workflows. The case studies show different combinations for commerce, service, manufacturing and other programs.
Core Clouds
Sales, service, marketing, and commerce
The Clouds most teams start with.
Service Cloud
Use Service Cloud to route cases and give support teams the information they need.
Marketing Cloud
Build marketing journeys and messages around consent, audience data and clear reporting.
Experience Cloud
Create authenticated customer or partner experiences with defined access and account roles.
Commerce Cloud
Build B2B or B2C storefronts and order flows within the suite now named Agentforce Commerce.
Agentforce Commerce
Add a tested shopping-agent workflow to the Agentforce Commerce suite, formerly Commerce Cloud.
Data, AI & revenue
Data Cloud, Agentforce, and Revenue Cloud
Data Cloud
Connect, reconcile and activate customer data in Data Cloud, now named Data 360.
Agentforce
Configure Agentforce agents to answer questions and perform approved actions with human escalation.
Revenue Cloud
Connect quoting, pricing and billing, with the licensed revenue product identified before design starts.
Field Service
Coordinate field-service scheduling, dispatch and mobile work around operational constraints.
Platform & industry
Platform, analytics, and industry Clouds
Salesforce Platform
Extend Salesforce with custom applications, a maintainable data model and controlled access.
Tableau / CRM Analytics
Build Tableau or CRM Analytics reporting with agreed measures and trusted source data.
Financial Services Cloud
Use Financial Services Cloud to model financial relationships and support client-service workflows.
Health Cloud
Use Health Cloud for patient or member engagement with appropriate access to sensitive information.
Manufacturing Cloud
Use Manufacturing Cloud for sales agreements and account-based forecasting connected to operations.
Cloud selection
Choose Salesforce Clouds from the process and data
Do not select a Salesforce Cloud from its product name alone. Map the users, decisions, records, automation, integrations, and controls first. Then confirm which standard capability meets the need and where custom work is justified.
ForceFolks often sequences the core transaction Cloud before analytics or AI. Sales Cloud or Service Cloud establishes clean ownership and workflows. Data Cloud can unify approved data sources. Agentforce can then use governed actions and grounded data. Industry Clouds fit when their data model and workflows reduce more complexity than they add.
A phased Cloud roadmap should state dependencies, license assumptions, measurable outcomes, and the owner of each release.
FAQ
Frequently asked questions
Does ForceFolks work across multiple Salesforce Clouds?
Yes. ForceFolks can design a shared data and integration plan across several Salesforce products. Each Cloud still needs a defined owner and acceptance test; buying more products does not make them work together automatically.
Which Cloud do I need?
Choose the Cloud around the process, users and existing systems. ForceFolks Salesforce consulting can compare product and license options before a purchase. Start with the smallest scope that meets the agreed requirement.
Do you support MuleSoft alongside the Clouds?
Yes. ForceFolks uses MuleSoft when reusable APIs and shared integration controls are needed. Direct APIs or supported connectors can be more suitable for a smaller connection.
Keep exploring
Related services and guidance
Make Salesforce work across the business.
Tell us what Salesforce must do. ForceFolks will assess your Clouds, integrations, data, automation, team capacity, and delivery risks. You will receive a recommended path to a working implementation.