MuleSoft SAP integration case study: Manufacturing Cloud
This MuleSoft SAP integration case study shows how ForceFolks connected Manufacturing Cloud to an on-premises SAP ERP. API layers checked orders and returned inventory, shipping and invoice data to Salesforce. Order processing fell from 48 hours to under 3 minutes, with 99.9% order and inventory data accuracy.
Key takeaways
- MuleSoft connects Manufacturing Cloud to SAP ECC 6.0 for order, pricing and inventory data.
- The Salesforce setup includes Manufacturing Cloud and Sales Cloud.
- Order processing fell from 48 hours to under 3 minutes, with 99.9% order and inventory data accuracy.
- The 5-month first phase saved more than 2,400 staff hours per month on manual entry.
MuleSoft SAP integration case study: systems and scope
| Attribute | Detail |
|---|---|
| Salesforce partner | ForceFolks |
| Industry | Manufacturing & Distribution |
| Company size | Enterprise: $1.2B revenue, 5,500 employees |
| Salesforce products | Manufacturing Cloud, Sales Cloud, MuleSoft |
| Services provided | Integration Architecture, Core CRM Implementation, API Lifecycle Management |
| Systems integrated | SAP ECC 6.0, Kronos Logistics, legacy SQL Server inventory DB |
| Delivery model | Co-Sourced Hybrid Delivery Pod |
| Team | 1 Lead Integration Architect, 3 Senior MuleSoft Developers, 1 Manufacturing Cloud Consultant, 1 DevOps Engineer |
| Timeline | 5 months to phase-1 deployment |
How ForceFolks connected Manufacturing Cloud to SAP
Sales staff needed current SAP inventory and pricing without entering an order twice. ForceFolks separated system access, order checks and user-facing APIs.
[Manufacturing Cloud order] → [MuleSoft order checks] → [SAP ECC 6.0 transaction] → [Shipping and invoice updates to CRM]
- Sales staff manage sales agreements and forecasts in Manufacturing Cloud.
- System APIs retrieve inventory and contract prices from SAP ECC 6.0 without heavy database queries.
- Process APIs check credit, production capacity and shipping windows.
- Experience APIs present current data to employees and partners.
- A finalized order triggers a complete SAP transaction through MuleSoft.
- Two-way synchronization returns shipping status, bills of lading and invoice data to the CRM.
Measured results
- Adoption: 96% daily platform adoption by field sales and operations within 30 days.
- Data fidelity: 99.9% accuracy across orders, inventory registers, and distributor billing.
- Cycle time: order processing fell from 48 hours to under 3 minutes.
- Cost: 2,400+ staff hours saved monthly by eliminating manual entry.
- Time-to-value: integration layer broke even in under 150 days.
- Accuracy: 100% data fidelity across nested JSON payloads via MuleSoft DataWeave.
Manufacturing Cloud and SAP: integration questions
How does MuleSoft connect Salesforce to an on-premises SAP ERP?
ForceFolks used three MuleSoft API layers in this project. System APIs read SAP data, process APIs check orders, and experience APIs present the result to users. Finalized orders create transactions in SAP.
Can API-led integration remove manual double-entry between Salesforce and an ERP?
For this $1.2B manufacturer, the ForceFolks integration removed manual double-entry and saved more than 2,400 staff hours per month. Order processing fell from 48 hours to under 3 minutes. These are the project's reported results, not a standard integration promise.
Does connecting Manufacturing Cloud to SAP improve inventory accuracy?
This ForceFolks project reached 99.9% data accuracy across orders, inventory registers and distributor billing. Two-way synchronization also returned shipping and invoice data to Salesforce. The result describes this manufacturer's implementation.
Related services and case studies
Review the order handoff between Salesforce and SAP
Bring your order process, SAP version and current integration failures. ForceFolks can map the API boundaries and checks needed before changing the transaction flow.